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FAQ

KennyK Stamps FAQ:

 

How do I buy?

Simply "Add To Cart" on the desired item's purchase page, then check out! If you're not already logged in, you will be asked to log in to your KennyK Stamps account (or to create a new one, if it's your first time - it's easy!).

We accept major credit cards and Paypal. The links to download your files will be displayed on a "Thanks For Your Order" page immediately after your purchase is completed. Your receipt email also contains links to download your files. You may come back to our website and log in to your KennyK Stamps account at any time to download your files again, as many times as you like!

 

How long does it take to receive my images?

It's immediate! Your download link is a big black line of text that says "Download the items you ordered" right there on the Thanks For Your Order page that appears in your browser once your purchase is completed. Your receipt email also contains active download links in each item's description.

 

What is there's a problem with my download?

No worries! If there's ever a problem with your download, just email Elena at stamps@kennykstamps.com. We'll confirm your purchase and email your files ASAP.

 

Can I use my old KennyK Downloads password and account here at KennyK Stamps?

 No, we are using a completely new system here, which means that your previous KennyK Downloads account and password are not supported in the new shop. We encourage you to please register a NEW ACCOUNT here at KennyK Stamps, enabling you to view your previous orders and download your purchases again whenever you want, as many times as you want!

 As our previous system’s accounts will not migrate to the current one, we are required to phase out the old accounts. Your existing KennyK Downloads account will remain active only for the old KennyK Downloads shop, through June 30th 2016.

 Please be sure to log into your old KennyK Downloads account at Content Shelf and re-download any past purchases during this time to ensure that your full collection of KennyK digis remains intact on your home computer and backups (it’s always a good idea to back up your files).

 

What if my computer dies, and I lose my digis?

No problem! You may come back to our website and log in to your KennyK Stamps account at any time to download your files again, as many times as you like. If there are still any technical issues for whatever reason, you're still OK; as long as we can confirm your purchase in our system, we're happy to email you replacement files for everything you've bought.

 

What file format do the digi stamps come in? Are they for Mac or PC?

Our digi stamps are high-resolution (300 dpi) transparent PNG files, roughly 1200 pixels on the longest side. They work on both Mac and PC.

 

How many times can I print the images I download?

You can print the digi stamp images as many times as you like, and for as many projects as you want!

 

Can I sell cards I make with my KennyK Stamps?

Yes! KennyK Stamps is an Angel Company, meaning the purchaser is free to sell individual cards and crafts you make with our stamps. See our Terms Of Use for more information.

For craft sheet designers, we offer a Digital Card Kit License for creating downloadable card kits and craft sheets with KennyK digis for sale through approved websites such as Craftsuprint. Read more about it here and Email us to apply!

 

Can I re-sell the digi stamp, or sell a printout of the digi stamp image?

No. Upon purchase of a digi stamp, the image is under license to the purchaser only. This license is not transferable. See our Terms Of Use for more information.

 

Can I use KennyK digi stamps for other purposes besides making cards and paper crafts?

This usage requires a KennyK clip art license, not a digi stamp license. Digi stamps may not be used for these purposes.

 

Does Kenny do custom work?

Yes! Look here for more info!

 

Other questions? Please email me at stamps@kennykstamps.com.
Kenny and I personally read every email, and respond to all inquiries.
We want YOU to be our newest KennyK fan! We are here to help!

– ElenaK

 

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